Information We Collect
We collect information in the following ways:
- Information you provide: name, email, shipping address, phone number, order details, and messages you send us (e.g., via contact).
- Payment information: processed securely by our payment providers; we do not store full card numbers.
- Usage data: device information, IP address, browser type, pages viewed, and interactions to help improve our website and products.
- Cookies: small files that remember your preferences, cart state, and help measure performance. See Cookie Policy.
How We Use Your Information
- Process and fulfill your orders, deliveries, and returns.
- Provide customer support and respond to your requests.
- Operate, maintain, and improve our website and product experience.
- Send transactional emails (order confirmations, shipping updates) and, with your consent where required, marketing communications you can opt‑out of at any time.
- Detect, prevent, and address fraud, abuse, or security incidents.
- Comply with legal obligations and enforce our Terms.
Legal Basis
Where required (e.g., in the EEA/UK), we process personal data under these legal bases:
- Contract: to provide products/services you request.
- Consent: for optional analytics/marketing cookies or newsletters.
- Legitimate interests: to improve services, prevent fraud, and secure our platform.
- Legal obligation: to meet compliance, tax, and accounting requirements.
Data Retention
We keep personal data only as long as necessary for the purposes described above, including to comply with legal, accounting, or reporting obligations. When data is no longer needed, we delete or anonymize it.
Cookies & Tracking
We use essential cookies to make the site work and optional analytics cookies to understand performance. You can control cookies via your browser settings and (where offered) our cookie banner preferences. For more, read our Cookie Policy.
Third‑Party Services
We share data with trusted providers who help us run our business (e.g., payments, shipping, email, analytics). These partners are bound by confidentiality and use your data only to perform services for us. Examples include payment processors, logistics carriers, cloud hosting, and email tools.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. You can also withdraw consent at any time where consent was the basis for processing.
To exercise your rights, contact us using the details below. We may ask for verification information to protect your account and data.
Security
We use administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Children
Our services are not directed to children under 13 (or the relevant age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will take appropriate steps to remove it.
International Transfers
If you access our services from outside the country where our systems are located, your data may be processed in countries with different privacy laws. Where required, we use appropriate safeguards such as Standard Contractual Clauses for cross‑border transfers.
Changes to this Policy
We may update this Privacy Policy from time to time. The “Updated” date above reflects the latest version. Material changes will be communicated via our website or by email where appropriate.
Contact Us
Questions about this policy or your personal data? Reach us here:
- Email: support@sevengreen.com
- Contact form: /pages/contact.html