Processing Times
Orders are typically processed within 1–2 business days (Mon–Fri, excluding holidays). During peak periods and launches, processing may extend by 1–3 additional business days.
Delivery Estimates
Estimated transit times after dispatch:
| Region | Standard | Expedited |
|---|---|---|
| Domestic | 3–6 business days | 1–3 business days |
| International | 7–14 business days | 3–7 business days |
Note: Times are estimates provided by carriers and may vary by destination and customs processing.
Shipping Options & Rates
- Free shipping on orders over a threshold shown at checkout (where available).
- Real‑time rates are calculated at checkout based on weight, destination, and carrier.
- PO Boxes and restricted addresses may require specific carriers or service levels.
Order Tracking
You’ll receive a shipping confirmation email with a tracking link as soon as your order leaves our facility. Tracking may take up to 24 hours to update after label creation.
Packaging & Handling
We use protective, eco‑minded packaging to minimize waste while keeping items safe in transit. If your order arrives damaged, please document with photos and contact us within 7 days so we can assist.
International Shipping
We ship to many countries worldwide. Available destinations, carriers, and rates are shown at checkout. Some items may be restricted due to local regulations or carrier limitations.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the recipient’s responsibility and are not included in our product prices or shipping fees, unless explicitly stated at checkout.
Address Issues & Re‑delivery
Please double‑check your shipping address at checkout. We’re not responsible for delays or losses due to incomplete or incorrect addresses. If a package is returned to us as undeliverable, we’ll contact you to arrange re‑shipment; additional postage may apply.
Weather & Carrier Delays
Severe weather, peak seasonal volumes, or carrier disruptions can impact transit times. Once an order is with the carrier, updates will be reflected on the carrier’s tracking page.
Need Help?
For questions about shipping, tracking, or delivery issues, our team is here to help.
- Email: support@sevengreen.com
- Contact form: /pages/contact.html